Shipping & Returns

  • All our products are subjected to a period of handling before being shipped
  • 99% of our orders leave the warehouse between 1 to 7 days after the order has been placed.
  • Once your order has left the warehouse it takes 7-10 days on average to arrive. Just to be safe, please expect up to 20 *business days for your order to arrive after you've ordered from us.
  • You will receive an email confirmation when your order gets shipped along with a tracking number.
  • We offer free worldwide shipping
  • *Business days: weekdays from Monday-Friday, except public holidays
 

Delivery time by location

Should your order not arrive within the maximum time frame, contact us and our logistics team will send you a free replacement.

7-25 days:

  • United States
  • Canada
  • Australia
  • United Kingdom

10-30 days:

  • Iceland
  • New Zealand
  • Romania
  • Sweden
  • Czechia
  • Netherlands
  • Belgium
  • Finland
  • Denmark
  • Norway
  • France
  • Germany
  • Austria
  • Italy
  • Switzerland
  • Spain
  • Ireland

 

30-60 days:

  • Chile
  • Monaco
  • Costa Rica
  • Mexico
  • Brazil
  • Colombia
  • Malta
  • Hungary
  • Portugal
  • Bulgaria
  • Rest of the world

How can I return my order?

1. Contact us (mandatory)to get proper return instructions and the correct return address!

  • Email:support@just-superb.com
Important: you should receive an automatic email confirmation. If you did not receive a confirmation within 20 minutes, please use a different e-mail address or contact us via Facebook! 

2.Print out the return request file,fill it out and put it inside the return package. (download here)

 
3. Return item to warehouse.
  • Recipient: Luoyang WubangE-Commerce Co., Ltd
  • Zip code: 471000
  • Street: Wuzhou International Industrial Expo City Hengshan Road
  • Area: XiGong
  • City: Luoyang
  • Province: HeNan
  • Country: China

 

4. Additional notes

Exchange:Once the package is received and inspected, we will process your return.

Return for refund: Once the package is received and inspected, your refund will be processed, and a refund will be immediately applied to your credit card or original method of payment. You should receive your money back within 5-21 days (delay due to processing time of your bank).

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30 Days Easy Returns

No questions asked! If you want to return your unused products you can do so without any reason 30 days after receiving your order and you will get 100% of your money refunded back to your card. No restocking fee.

100% Money Back Guarantee*

Should you be disappointed with your order, let us know and we will refund you all your money *(for damaged goods, lost goods or goods you do not like after you have successfully returned your unused order back to the warehouse). 
 

Will I be charged any return fee/restock fee?

No, you are covered by our Free Return Policy, this means that when an item is returned for any reason (return or size change) you will not be charged any return fee/restock fee. The return shipping cost is not to be considered on us.