FAQs - Frequently Asked Questions

1. What are your products made of?

You can find all specific details about an item on the product description. If you want to know more, do not hesitate to contact us, we would love to help you out.

2. How does shipping work?

  • All our products are subjected to a period of handling before being shipped
  • 99% of our orders leave the warehouse between 1 to 7 days after the order has been placed.
  • You will receive an email confirmation when your order gets shipped along with a tracking number.

3. When will I receive my order?

The delivery time is written down on each product page. On average orders take 7 to 10 days to arrive after your order has been shipped. During times of high demand (holiday seasons) please expect up to 20 business days, just to be safe .

4. I ordered two products, but have received only one ... what's happening?

Since our partners and manufacturers have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

5. How can I cancel or modify my order?

Cancellations and order modifications can only happen within 24 hours after you placed your order, after that, the order is sent to production and can no longer be modified. 

Contact us at support@just-superb.com if you want to cancel or modify your order within 24 hours. Please include the word "cancellation" in your email subject title.

6. I have a question, where do i ask?

Sure, we are always happy to help. Our amazing customer support team is available at support@just-superb.com to help you, we will answer any of your questions ASAP. :)